Terms & Conditions

The website and brand “QPass Global” are operated by the legal entity identified on invoices and contracts. Contact details are on our Contact Us and About Us pages.

By using this website, submitting an enquiry, creating an account we provide, or paying for our services, you confirm that you have read these Terms and agree to be bound by them. If you use the site on behalf of a company or other organisation, you represent that you have authority to bind that organisation.

You agree to use the website only for lawful purposes. You must not:

• Attempt to gain unauthorised access to our systems, other users, or customer data.
• Introduce malware, overload the infrastructure, or scrape the site in a way that harms performance or circumvents technical limits.
• Misrepresent your identity or affiliation.
• Use the site to build a competing product solely by systematic copying of our content.

We may suspend or block access where we reasonably believe these rules are broken or where required by law.

All content on this website (text, graphics, logos, layout, and software behind the site) is owned by us or our licensors and is protected by copyright and other intellectual property laws. You may view and print pages for your internal business evaluation. You may not copy, modify, distribute, or create derivative works from our materials without prior written consent, except as allowed by mandatory law.

We may offer recorded demos, sandboxes, or trial access at our discretion. Trial environments are provided “as is” for evaluation. Unless a separate written agreement says otherwise, trial data may be deleted when the trial ends.

Fees, currency, billing frequency, and taxes (including GST or other indirect taxes in India, where applicable) are set out in your quote, order form, or checkout screen. You are responsible for providing accurate billing and tax information. Late payments may incur interest or suspension of service as stated in your agreement or invoice terms.

Online payments may be processed by independent payment gateways (for example Razorpay, Stripe, or others we configure). Their terms and privacy practices also apply when you use their checkout. We are not responsible for failures caused solely by banks, card networks, or the gateway, but we will work with you in good faith to trace legitimate payment issues.

We aim to keep our cloud services available according to the service description in your agreement. We may perform maintenance with or without notice depending on severity. We may modify features over time provided we do not materially reduce the core value of a paid subscription in a way that breaches your contract.

Our use of personal data on this site is described in the Privacy Policy. For production use of the software, data processing roles (controller / processor) and security commitments are defined in your enterprise agreement or data processing terms.

To the fullest extent permitted by applicable law in India, the website and any non-production demo materials are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement. Nothing on this site is technical or legal advice.

To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the website or evaluation access. Our total aggregate liability arising from the website alone (separate from a signed paid contract) is limited to the greater of (a) the amount you paid us in the twelve months before the claim or (b) a nominal figure where no payment was made — subject always to rights that cannot be limited under Indian consumer or other mandatory law.

You agree to indemnify and hold harmless QPass Global and its officers and employees from claims, damages, and costs (including reasonable legal fees) arising from your misuse of the website, your violation of these Terms, or your violation of third-party rights — except to the extent caused by our wilful misconduct.

The website may link to third-party sites. We are not responsible for their content or practices. Your use of third-party services is at your own risk.

These Terms are governed by the laws of India. Subject to mandatory consumer or small-business protections that may apply in your jurisdiction, courts at a location we specify in your commercial contract have exclusive jurisdiction for disputes arising from paid services. Where there is no separate contract, we prefer good-faith negotiation and, if needed, courts in India at a venue we will specify in writing for that dispute.

If you are a consumer within the meaning of the Consumer Protection Act, 2019, your statutory rights are not affected by any clause that would be void under that law.

We may update these Terms from time to time. The “Last updated” date will change. Continued use of the website after changes constitutes acceptance of the updated Terms. For active paying customers, material adverse changes may require notice as per your agreement.

For questions about these Terms, please use our Contact Us page.