Refund & Cancellation Policy

This policy applies to:

• Subscription or licence fees paid to us for use of our software.
• Optional setup, migration, or training fees we invoice directly.
• Online payments made through our website or payment links we send you.

Fees collected only by a reseller or partner are governed by your agreement with them; we will still help in good faith where we can.

You may cancel a recurring subscription by giving written notice (email acceptable) to the address on your invoice or through our Contact Us page, unless your contract specifies a different notice channel or minimum term.

• End of period: Unless otherwise agreed, cancellation takes effect at the end of the current paid billing period. You retain access until that date.
• Minimum term: If you agreed to an annual or multi-year commitment, early cancellation may not generate a refund for unused months except where we agree in writing or where mandatory law requires otherwise.

We may approve a full or partial refund in situations such as:

• Duplicate payment — the same order was charged twice in error.
• Service not activated — we failed to provision your paid environment within the timeframe stated in writing and you choose not to wait further.
• Written cooling-off or pilot terms — where your specific quote or contract promises a money-back or evaluation period, we honour that wording.
• Legal requirement — where applicable consumer or e-commerce rules in India or another jurisdiction require a refund.

Refunds are generally not available for:

• Fees for months in which the service was available and used in production.
• Change of mind after go-live, unless your contract says otherwise or law requires a remedy.
• Professional services (consulting, custom development, on-site installation) that have already been delivered or materially performed.
• Third-party costs we already paid on your behalf (licences, hardware, SMS bundles).
• Non-payment suspension — if access was suspended for overdue invoices, that does not by itself create a refund for earlier paid periods.

Email us from your registered company contact with invoice number, payment date, amount, and reason. We aim to acknowledge within 2–3 business days and decide within a reasonable period, often within 10 business days for straightforward cases.

Approved refunds for card or UPI payments are returned to the original payment method where technically possible. Processing time after we initiate the refund may depend on your bank or payment network (often a few business days to two billing cycles). Bank-transfer refunds are returned to the same account or an account you verify in writing.

If a refund is approved, we will refund the eligible fee including or excluding GST consistent with Indian tax rules applicable to our supply and the nature of the adjustment. Where a tax credit note is required, we will issue documentation as per law.

If you have a billing concern, please contact us first before initiating a chargeback. Many issues are resolved faster through direct support. Abusive chargebacks may affect account standing and are defended with evidence of service delivery where appropriate.

We may update this policy from time to time. The “Last updated” date will change. For ongoing subscriptions, material changes will be communicated where your contract or applicable law requires notice.

For refund and cancellation questions, use our Contact Us page or the billing contact on your invoice.